Komunikace & Péče o zákazníky

Successful Presentations is a video-led course which teaches students to communicate successfully in presentations in English.

Successful Presentations is ideal for students at intermediate level or above who want to develop their business communication skills in presentations, as well as improving their English.

The Successful DVD course takes students through the skill step-by-step using video clips which are then analysed. Students then use the tasks in the accompanying coursebook to put these skills into practice.

Trainer's Guide - available online at www.oup.com/elt/teacher/successful

International Negotiations is an exciting new short course (15-20 hours) for Business English learners who want to excel at negotiating. Drawing on inspirational advice from leading experts in negotiation, International Negotiations takes students through the entire negotiation process, from preparing to negotiate to closing the deal. The ten modules give learners the essential language, skills and techniques needed for successful negotiations and cover topics such as relationship-building, questioning techniques, decoding body language, bargaining and the powers of persuasion. Challenging role-plays and skill-building games further develop key negotiation and language skills, while the Key and Commentary provide valuable insights into all aspects of negotiating, including the importan

Meetings in English is for anyone who needs to use English to organise or participate in meetings. The Course deals not only with the communication skills necessary for a wide range of meeting contexts but also with the networking skills required to build effective relationships.

Meetings in English focuses on the skills and techniques to help gain confidence and build strategies for successful meetings in English:

*having a range of speaking skills which enable opinions to be expressed clearly and effectively,

*being able to listen and understand messages from a variety of speakers and respond appropriately,

*using an appropriate level of vocabulary and structures to describe and discuss a wide range of topics,

*being culturally sensitive

Telephone English trains students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to all business phone calls, Telephone English prepares students for dealing with specific situations in the business context in which they operate.

Email English 2nd Edition is for learners of business English and general English who need additional support in writing emails and social media communications. Based on hundreds of real life examples, Email English deals systematically with key language for constructing effective and convincing emails in English as well as developing an appropriate voice through social media.

Using Social Media helps learners of Business English to develop both the skills and the language required to use the many forms of social media practically and efficiently in the work environment.

The book practises language and skills in the following areas:

• Developing a strategy

• Dealing with risks

• Presenting information

• Communicating online

• Promoting what you do

• Getting and giving feedback

DELTA Business Communication Skills provides students with the skills they need to communicate effectively and confidently in English, in a variety of business contexts. The series adopts a learner-centred and highly practical approach, helping students to develop the key commu