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Using Social Media helps learners of Business English to develop both the skills and the language required to use the many forms of social media practically and efficiently in the work environment. The book practises language and skills in the following areas: • Developing a strategy • Dealing with risks • Presenting information •...
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing....
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing....