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Successful Meetings is a video-led course which teaches students to communicate successfully in meetings in English. Successful Meetings is ideal for students at intermediate level or above who want to develop their business communication skills in meetings, as well as improving their English. The Successful DVD course takes students through the skill...
This book and CD pack will help students communicate better, showing them how to make the jump to international English, how to probe cultural references and how to build empathy with the customers students are dealing with. It will meet the needs of induction and language refreshment courses in call centres, call centre representatives who need to...
Using Social Media helps learners of Business English to develop both the skills and the language required to use the many forms of social media practically and efficiently in the work environment. The book practises language and skills in the following areas: • Developing a strategy • Dealing with risks • Presenting information •...
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing....
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing....