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International English for Call Centres + CD

International English for Call Centres + CD

Autor
Barry Tomalin Suhashini Thomas
EAN
9780230638969
Typ
set paperback + CD
Vydavatel
Macmillan
Rok vydání
2011

This book and CD pack will help students communicate better, showing them how to make the jump to international English, how to probe cultural references and how to build empathy with the customers students are dealing with.

It will meet the needs of induction and language refreshment courses in call centres, call centre representatives who need to upgrade their communication with native English speakers and back office processors.

It is written in a lively and personal style using examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK

Naše cena:
1 060 Kč
901 Kč Sleva 15%
S DPH 3-5 dní
3-5 dní

  Rychlé a spolehlivé doručení

Přes 300 výdejních míst po celé ČR

  Kamenná prodejna v Berouně

Možnost výměny zboží

This book and CD pack will help students communicate better, showing them how to make the jump to international English, how to probe cultural references and how to build empathy with the customers students are dealing with.

It will meet the needs of induction and language refreshment courses in call centres, call centre representatives who need to upgrade their communication with native English speakers and back office processors.

It is written in a lively and personal style using examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK.

  • Perfect for induction and language refreshment courses in call centres
  • The book is accompanied by two audio CDs to help with students' listening and pronunciation skills

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