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  • International English for Call Centres + CD
    Rychlý náhled
    • -15%

    International English for Call Centres + CD

    3-5 dní

    1 060 Kč -15% 901 Kč

    This book and CD pack will help students communicate better, showing them how to make the jump to international English, how to probe cultural references and how to build empathy with the customers students are dealing with.

    It will meet the needs of induction and language refreshment courses in call centres, call centre representatives who need to upgrade their communication with native English speakers and back office processors.

    It is written in a lively and personal style using examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK

    3-5 dní
  • Resource Books for Teachers: Film
    Rychlý náhled
    • -10%

    Resource Books for Teachers: Film

    Skladem (ihned expedujeme)

    715 Kč -10% 644 Kč
    • Includes ideas on how to integrate film into a general course and how to set up film projects.
    • Contains a glossary of helpful terms.
    • No previous film knowledge is required.

    Film provides adaptable ideas for structuring lessons around films, both integrating movies into general courses and setting up film-specific projects.

    The popular RESOURCE BOOKS FOR TEACHERS series gives teachers practical advice and guidance, along with resource ideas and materials for the classroom. The tasks and activities are clearly presented, and offer teachers the information they need about level, time, preparation, materials, classroom management, monitoring, and follow-up activities. Each book offers up to 100 idea

    Skladem (ihned expedujeme)