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Sleva! International English for Call Centres + CD Zobrazit větší

International English for Call Centres + CD

Autor Barry Tomalin Suhashini Thomas
ISBN9780230638969
Typset paperback + CD
VydavatelMacmillan
Rok vydání2011

3-5 dní

901 KčNaše cena:

-15% 1 060 KčPůvodní cena:

Popis

This book and CD pack will help students communicate better, showing them how to make the jump to international English, how to probe cultural references and how to build empathy with the customers students are dealing with.

It will meet the needs of induction and language refreshment courses in call centres, call centre representatives who need to upgrade their communication with native English speakers and back office processors.

It is written in a lively and personal style using examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK.

  • Perfect for induction and language refreshment courses in call centres
  • The book is accompanied by two audio CDs to help with students' listening and pronunciation skills

Recenze

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International English for Call Centres + CD

International English for Call Centres + CD

This book and CD pack will help students communicate better, showing them how to make the jump to international English, how to probe cultural references and how to build empathy with the customers students are dealing with.

It will meet the needs of induction and language refreshment courses in call centres, call centre representatives who need to upgrade their communication with native English speakers and back office processors.

It is written in a lively and personal style using examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK

Napsat recenzi

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