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Komunikace & Péče o zákazníky Počet produktů: 38
- 485 Kč
570 Kč -15%Email English Second Edition Email English Second Edition
Email English 2nd Edition is for learners of business English and general English who need additional support in writing emails and social media communications. Based on hundreds of real life examples, Email English deals systematically with key language for constructing effective and convincing emails in English as well as developing an...
Sleva!skladem (ihned expedujeme) - 552 Kč
649 Kč -15%Essential Telephoning in... Essential Telephoning in English Student's Book
Level: Pre-intermediate to IntermediateEssential Telephoning in English is a short skills course for adult learners of Business and general English.The course consists of 11 core units covering a wide range of communication skills: answering the telephone, beginning and ending a call, taking messages, dealing with problems, making appointments and...
Sleva!skladem (ihned expedujeme) - 646 Kč
760 Kč -15%Essential Telephoning in... Essential Telephoning in English Audio CD
Sleva!skladem (ihned expedujeme) - 485 Kč
570 Kč -15%Telephone English + CD Telephone English + CD
Telephone English trains students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to all business phone calls, Telephone English prepares students for dealing with specific situations in the business context in which they operate.
Sleva!skladem (ihned expedujeme) - 212 Kč
249 Kč -15%English for Emails English for Emails
Učebnice English for Emails je součástí modulárního projektu Angličtina v praxi. Spolu s ostatními tituly řady English for..., učebnicemi Business English for Beginners, Technical English for Beginners a Write It Right! (anglická obchodní korespondence) tento projekt představuje ideální pokrytí širokého výběru témat z praxe obchodu, služeb a výroby v...
Sleva!skladem (ihned expedujeme) - 676 Kč
795 Kč -15%Presentations in English + DVD Presentations in English + DVD
Presentations in English is the ideal choice for anyone who needs to make presentations in English. The flexible seven-step approach helps students to 'find their voice' and develop their own unique presentation style. KEY FEATURES * Ideal for self-study and classroom use * Students can work through the chapters progressively or dip into them to find the...
Sleva!skladem (ihned expedujeme) - 127 Kč
149 Kč -15%E-mailová korespondence v... E-mailová korespondence v angličtině + audio CD
Publikace je určena mírně pokročilým uživatelům angličtiny, kteří se potřebují naučit základním pravidlům e-mailové komunikace. V několika lekcích proberete nejdůležitější anglickou e-mailovou terminologii a etiketu, dozvíte se, čím nejlépe začít a čím...
Sleva!skladem (ihned expedujeme) - 246 Kč
289 Kč -15%English for Meetings + CD English for Meetings + CD
Tato učebnice je určena všem, kdo potřebují rozšířit komunikační dovednosti potřebné pro efektivní plánování a organizaci a řízení pracovních porad, zafixovat si korektní návyky pro vedení diskuze...
Sleva!skladem (ihned expedujeme) - 246 Kč
289 Kč -15%English for Socializing and... English for Socializing and Small Talk + CD
English for Socializing and Small Talk is the ideal short course for anyone who needs to socialize or make small talk with customers and colleagues at work. It can be used to supplement a regular coursebook or on its own as a stand-alone intensive specialist course, or for self-study. English for Socializing and Small Talk is especially suitable for...
Sleva!skladem (ihned expedujeme) - 246 Kč
289 Kč -15%English for Customer Care + CD English for Customer Care + CD
Učebnice pro pracovníky firemní zákaznické podpory, helpdesků, call-center a reklamačních oddělení, kteří musí běžně řešit desítky více či méně konfliktních situací denně ve styku se zákazníkem, ať už osobním, písemném, telefonickém či prostřednictvím elektronických médií. Užitečnou pomůckou jsou také realistické nahrávky na vloženém audio CD.
Sleva!skladem (ihned expedujeme) - 485 Kč
570 Kč -15%Meetings in English + CD Meetings in English + CD
Meetings in English is for anyone who needs to use English to organise or participate in meetings. The Course deals not only with the communication skills necessary for a wide range of meeting contexts but also with the networking skills required to build effective relationships. Meetings in English focuses on the skills and techniques to help gain...
Sleva!skladem (ihned expedujeme) - 229 Kč
269 Kč -15%English for Telephoning + CD English for Telephoning + CD
Učebnice je určena všem, kdo si potřebují osvojit základní dovednosti ve velmi specifické a náročné formě komunikace v cizím jazyce - telefonování v obchodním kontextu.Klíčovou dovedností rozvíjenou tímto kursem je schopnost srozumitelně, pohotově a korektně reagovat na podněty, které jsou vzhledem ke způsobu přenosu ve své formě zkreslené a vyžadují...
Sleva!skladem (ihned expedujeme) - 246 Kč
289 Kč -15%English for Presentations + CD English for Presentations + CD
Prezentace patří stále více k nejfrekventovanějším manažerským a profesionálním aktivitám a jejich důkladná příprava, správná organizace a efektivní provedení náleží k nejdůležitějším položkám v profesním portfoliu stále většího počtu pracovníků.Právě jim je určena učebnice, zaměřená na přípravu, time-management, komunikační a rétorické techniky,...
Sleva!skladem (ihned expedujeme) - 663 Kč
780 Kč -15%International Negotiations... International Negotiations Student's Book +...
International Negotiations is an exciting new short course (15-20 hours) for Business English learners who want to excel at negotiating. Drawing on inspirational advice from leading experts in negotiation, International Negotiations takes students through the entire negotiation process, from preparing to negotiate to closing the deal. The ten modules give...
Sleva!skladem (ihned expedujeme) - 701 Kč
825 Kč -15%Dynamic Presentations... Dynamic Presentations Student's Book + Audio CDs
Dynamic Presentations is a business skills books from a leading business English author, combining core business skills with innovative new areas. Aimed at today's busy executives and those studying for or wishing to further their careers in business, Dynamic Presentations looks at what constitutes a successful, motivating presentation and gives learners...
Sleva!skladem (ihned expedujeme) - 656 Kč
729 Kč -10%Successful Presentations... Successful Presentations Student's Book + DVD
Successful Presentations is a video-led course which teaches students to communicate successfully in presentations in English. Successful Presentations is ideal for students at intermediate level or above who want to develop their business communication skills in presentations, as well as improving their English. The Successful DVD course takes...
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